Casework Services Manager

Manages staff and coordinates activities associated with providing casework services to citizens, including: overseeing investigation and assessment functions; requesting funding; developing and overseeing contracts with providers; working with various agencies; and making recommendations and implementing changes to policies and procedures.
ESSENTIAL JOB FUNCTIONS: (All responsibilities may not be performed by all incumbents.)
Carries out supervisory/managerial responsibility in accordance with policies, procedures and applicable laws, including: interviewing, hiring and training staff; planning, assigning and directing caseloads and work; establishing deadlines; appraising performance; rewarding and disciplining employees; approving leave; coordinating, developing and approving staff training; and addressing complaints and resolving problems.
Plans, coordinates, assigns, and monitors performance and coaches, counsels, mentors, trains, and advises employees in department for the dual goals of meeting department goals and employee career development; assists staff in the completion of assigned tasks.
Oversees staff functions associated with department services, including: sexual abuse investigation and treatment, crisis intervention, physical abuse, child neglect assessment, foster care, delinquent youth; youth in conflict, day care, core services, intake process, investigation/assessment, therapeutic services, and foster homes.
Assists in the formulation of the budget, including: making recommendations; requesting funds; and maintaining/tracking budget accounts/records throughout year.
Revises and monitors the Core Services and Independent Living Services Plan; contracts with providers and monitors provision of services.
Serves as a liaison and/or member of various committees, boards, and/or teams and collaborates, persuades, presents reports to and negotiates with others outside own work area to coordinate efforts and maintain cooperative and efficient relations.
Makes final decisions regarding the resolution of abuse and neglect complaints.
Approves the filing of court actions on behalf of clients; determines the course of legal action for same.
Approves treatment plans and staff training for provision of services.
Interprets, develops, communicates, updates and monitors agency, governmental and/or program policies and procedures; recommends improvement when necessary; writes/revises same; and disseminates information to staff.
Prepares complex, routine and non-routine reports utilizing a variety of software; receives, sorts, and summarizes material for the preparation of reports; receives and review reports; makes corrections; relays and interprets administrative decisions, policies and instructions.
Composes correspondence in accordance with standard policies; answers various inquiries; explains policies and procedures and arranges appointments; processes routine and non-routine matters independently.
Reports administrative and/or operational problems to director.
Enters information into a computer terminal; uses the computer system to retrieve a variety of daily, monthly and yearly reports; maintains routine financial records.
Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.
Disseminates a variety of information to various agencies, divisions, or departments via telephone, mail or FAX.
May serve as backup for other positions within the department.
Performs other related duties as assigned.
General Office Equipment Computer
Education and Experience:
Bachelor's degree from an accredited four-year college or university in a related field; and,
Two to three years of progressively responsible related experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications:
Knowledge of:
Administration of staff and activities through direct supervision.
Internal departmental policies, regulations and procedures.
Applicable state, federal and local ordinances, laws, rules and regulations as related to various social service programs.
External governmental bodies and agencies related to area of assignment.
Social work theory, history and ethics.
Therapy modalities.
Child welfare and family foster home policies and procedures.
Domestic violence.
Child, adolescent and adult development.
Medical and legal terminology and interpretation.
Case management processes and procedures.
Civil and criminal court system procedures.
Family systems theory.
Individual, group and family dynamics.
Cultural issues.
Social welfare problems, policies and programs.
Community agencies, organizations and resources.
Entitlement programs.
Program development, implementation and evaluation.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Internal departmental policies and procedures.
County government organization and operations.
External governmental bodies and agencies related to area of assignment.
Standard business arithmetic, including percentages and decimals.
All computer applications and hardware related to performance of the essential functions of the job.
Standard business arithmetic, including percentages, proportions and decimals.
Record keeping, report preparation, filing methods and records management techniques.
Skill in:
Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
Selecting and motivating staff and providing for their training and professional development.
Preparing clear and concise reports, correspondence and other written materials.
Using tact, discretion, initiative and independent judgment within established guidelines.
Counseling clients.
Crisis intervention.
Client assessment.
Case planning.
Program development.
Analyzing and resolving office administrative situations and problems.
Researching, compiling, and summarizing a variety of informational and statistical data and materials.
All computer applications and hardware related to performance of the essential functions of the job.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Making presentations.
Problem solving.
Interpreting technical instructions.
Applying logical thinking to solve problems or accomplish tasks; understanding, interpreting and communicating complicated policies, procedures and protocols.
Using a computer to accurately and rapidly enter and retrieve data and information.
Communicating orally and in writing with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.
Operating and routine maintenance of general office machines such as copiers, facsimile machines, and telephone systems.
Mental and Physical Abilities:
Ability to read and interpret documents such as operation and maintenance instructions, procedure manuals, and so forth.
Ability to understand and carry out written and oral instructions, giving close attention to detail and accuracy.
Ability to establish and maintain effective working relationships with others.
Ability to remain calm in stressful situations.
Ability to draft correspondence.
Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.
Ability to deal with problems involving several variables in nonstandard situations.
While performing the essential functions of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull and/or lift up to 10 pounds occasionally.
Working Conditions:
Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust. The employee is frequently exposed to persons who are upset and/or irate and volatile situations when performing the essential functions of the job.
The incumbent's working conditions are typically moderately quiet.
Working time may require irregular hours, shift times, and/or on-call status.
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbenVapplicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

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