Parts Counter Sales - Hayden, Moffat County

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Parts Counter Sales person. The Parts Counter Sales person is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills.
Receives phone-in and walk in customers' request for parts
Locates parts for customers on various machines, CAT, and other brands we service
Finds parts using automated system
Maintains good notes, organized desk for easy and quick access to information
Maintains warranty credits/inspections and Warranty return processes
Pulls orders
Processes Customer and Shop order credits and quotes
Puts proper notes on orders for backorder analysts to process backorders
Ensures proper shipping instructions are placed on orders
Works cooperatively with fellow team members to accomplish warehouse/parts goals
Functions as the liaison to the Service Shops for parts backorders
Answers phone calls as a primary responsibility in a prompt and professional manner
Helps fellow counter personnel find parts information more efficiently
Assists the supervisor in projects when called upon
Handles on-call duties, assisting customers after hours
Appropriately suggests the purchase of additional items when selling a part
Provides leads to PSSR's, Service shops, etc.
Relays proper parts technical information when necessary
Directs customers to the proper service techs, when more information is needed
Minimum Education Required: High School Diploma or GED
Minimum Experience Required: One or more years working with parts
Required Skills and Competencies:
Data Entry
Organizational Skills
Telephone Skills
Communication Skills
Safety Knowledge
Math Skills
Reading / Writing Skills
Product Knowledge
Reasoning Skills
Other relevant information: Other duties as assigned by Manager
Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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